More information can be found on the ‘Terms & Conditions’ page.

This page can be found in the menu under webshop>terms & conditions or by using this link: Terms and Conditions

Because we ship worldwide we work with a great variation of shippers and shipping options. Which shipper and which method we use to ship your item(s) varies from day to day and is decided on the quantity of items and their destination(s) for that day. We try allways choose the fastest option avaiable for mentioned costs. One day your item can arrive with Fedex, the next with UPS or DHL or GLS or postal service. But below you find an indication on our process.

Standard

Your items will be shipped with UPS, DHL, Fedex or postal service. The transit time indications are NL(24 hours), EU(2-10 workdays), World(2-15 workdays).

QUOTE

If you are ordering multiple items and would like us to economically combine packaging and shipping, or if you want to have the item shipped as fast as possible (next morning delivery worldwide is possible but at a cost !) please choose this option on checkout. Mention your desires and deadlines and we will send you a quotation with our best price for your inquiry.

For Express shipments your items will be shipped with UPS or Fedex . The transit times indications are NL (1-24 hours), EU (1-2 workdays), World (1-3 workdays).

Pick-up

If you prefer to arrange the shipping of your order by your preferred shipper, or if you like to pick up your order personally, please select this option. We will contact you to make an appointment.

You can use iDeal, Credit Card, Visa, MasterCard, American Express, Maestro, iDeal, Paypal or Apple Pay

The reason behind this is that VAT ( Value Added Tax ) has to be added or deducted depending on who you are ( company or person ) and where you are located in the world. Your VAT is automatically calculated and added on checkout based on your shipping address.

Are you a business in the EU (but not in the Netherlands) ?

If you communicate a valid VAT number ( we will validate with the EU VIES tool ) before ordering VAT will be set at 0% and your order will be marked as an intra-community delivery. The EU intra-community VAT mechanism is designed to facilitate the movement of goods and services between EU Member States.

Are you a business or person living outside the EU ?

There will be no VAT added to your order.

If your ordered item does not meet your expectations, you have the option to return your order within 30 days of delivery.

Returning your order is at your own costs, and the item must be in its original condition and packaging to be accepted.

Returning your order at our brandstore is always free of charge!

There are a few items that can’t be returned:

Clearance items

Gift cards

Made To Order items

Items marked “Non-Returnable” on the sale page

Items you have already assembled

However, if your item is damaged or broken, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

Please get in touch with our Customer Care team to discuss your return. They are happy to provide you with all the necessary details to complete your return. Please contact us on +31 40 212 2900 or info@sandermulder.com.

Yes, we are first and foremost a design studio and we work daily on designs for clients and our own collection. So custom versions of our standard collection or ground up one-off designs and concepts, is what we excel at. Over the years we have made smaller, bigger, up-side-down version for clients all over the worlds, so don’t be shy, just ask and you will be surprised what is possible !

All products pages feature one or more links that allow you to download the datasheets of the respective product(s) in .pdf format. These datasheets should answer all your questions, regarding colors, specifications and/or dimensions. Otherwhise contact us.

No. We are not a regular online reseller that drop ships boxes from elsewhere, but we are a manufacturer of high-end design, often bespoke items. We do stock items in our regular collection, but due to the large variaty of items and finishes, a lot of items are also (partly) made to order. This is a positive thing, as you can choose from a lot of finishes, and even order complete custom work !

The RAL color coding system is used to define standard colors for paint & coatings and is the most popular Central European Color Standard used today. The RAL colors are standards used in architecture, construction, industry and road safety. All our items which have paint or powder-coating finish are available in a few standard RAL colors ( mentioned with the product), but a finish in another RAL color is available on request.

Yes, most of our lighting fixtures are shipped with 1 bulb and all the parts/hardware necessary to connect and mount it correctly. The Carat lamp does not have a bulb included, they will need a E27 bulb with a maximum of 60W. Color filters are not included and can be ordered separately.

No. The woofers speakers are not self amplified. They are regular speakers. You need to connect your Ipod/Iphone to an amplifier and connect your woofers to the amplifier to get a good quality sound. You don’t need a bulky amplifier btw, nowadays you can find great palmsize mini bluetooth amplifiers like the ‘Nobsound NS-01G Pro’ for little money that you can easily hide somewhere.

Our pendant lighting fixtures are offered standard with 2 meter long power-cables with a braided fabric covers. These braided power-cables are available in multiple colors (see the options with each product). Our acrylic lighting collection is provided with transparent power-cable. If you wish to customize your power-cables, just let us know, we can supply 40 different colors of cabling.

No, standard only the ‘Josephine’, ‘Halo’ and ‘Cyclops’ lighting fixtures are shipped dimmable. All other fixtures can be converted to dimmable on request for an additional fee. Sizes and dimensions of the fixtures control gear change when they are altered into dimmable versions.